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Service Support Associate

2 months ago

Chicago, Illinois, United States City Experiences Full time
City Experiences is looking for Dining Room Support Staff for its City Cruises Operation.

About Us:

At City Experiences, we are dedicated to delivering exceptional experiences both on land and water. With over 40 years of growth and acquisitions, we have built a diverse portfolio of more than 25 brands that collectively welcome millions of guests each year. If you are a motivated team player who thrives in a collaborative environment where communication and creativity are valued, this could be the right fit for you.

About the Role:

The Dining Room Support Staff plays a crucial role in assisting servers with the timely delivery and collection of food and beverage items. This position requires a friendly demeanor towards guests and colleagues, adherence to safety protocols, and a solid understanding of the vessel and its surroundings. Compensation includes gratuities.

About You:

The ideal candidate will be flexible, energetic, and embody the principles of City Experiences' RESPECT Service System.

Key Responsibilities:
  • Deliver outstanding hospitality to guests and team members as outlined in our Respect Service System (RSS).
  • Ensure guests receive water, coffee/tea, and bread service throughout their dining experience.
  • Clear used and unnecessary dishes and glassware from guest tables to the galley.
  • Organize and transport dirty dishes and tableware to the galley for cleaning.
  • Maintain cleanliness and safety in all common areas and service stations; promptly clean up spills and remove trash.
  • Set up and dismantle dining areas and service stations as required, which may involve moving furniture.
  • Provide guests with information regarding menu items, service order, entertainment options, and points of interest.
  • Be punctual and ready to start work at the scheduled time.
  • Adhere to uniform and grooming standards as per company policy.
  • Assist in warmly greeting and seating guests upon arrival.
  • Perform additional duties as assigned.
Qualifications & Requirements:
  • High school diploma or equivalent is required.
  • Must meet minimum age requirements as per state regulations.
  • Previous experience in a restaurant setting is preferred.
  • An enthusiastic and energetic personality is essential.
  • Ability to effectively communicate and understand both written and verbal information.
  • A strong service orientation with a proactive approach to assisting others.
  • Must be able to stand for extended periods and lift heavy items as necessary.
  • Availability to work on major holidays is required.
The RESPECT Service System reflects City Experiences' mission, vision, values, and operational principles. By fostering a culture centered around RESPECT, we aim to achieve our goal of becoming a leader in global experiences and transportation.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, committed to preventing discrimination and harassment of any kind. We also participate in the E-Verify program in certain locations.