Reservation Associate Specialist

5 days ago


New Orleans, Louisiana, United States Loews New Orleans Hotel Full time

About the Role

We are seeking a highly organized and detail-oriented Reservation Associate Specialist to join our Front Office team. As a key member of our reservations department, you will be responsible for ensuring accurate and up-to-date records, resolving reservation challenges, and providing exceptional guest experiences.

Salary

$50,000 - $60,000 per annum, depending on experience.

Job Description

  • Reserve complimentary certificates and team member reservations.
  • Assist group guests as they call for information or changes.
  • Maintain updated confirmation of reservations on designated e-commerce accounts.
  • Complete reports as assigned.
  • Maintain accurate and organized group, wholesale, and VIP files.
  • Maintain accurate reference information for the reservations staff.

Required Skills and Qualifications

  • Maintain positive and strong relationships with wholesalers, groups, and business contacts.
  • Communicate effectively with hotel reservations office, revenue management, and CRO.
  • Recycle whenever possible.

Benefits

  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a collaborative and results-driven team.


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