Reservation Associate Specialist
5 days ago
About the Role
We are seeking a highly organized and detail-oriented Reservation Associate Specialist to join our Front Office team. As a key member of our reservations department, you will be responsible for ensuring accurate and up-to-date records, resolving reservation challenges, and providing exceptional guest experiences.
Salary
$50,000 - $60,000 per annum, depending on experience.
Job Description
- Reserve complimentary certificates and team member reservations.
- Assist group guests as they call for information or changes.
- Maintain updated confirmation of reservations on designated e-commerce accounts.
- Complete reports as assigned.
- Maintain accurate and organized group, wholesale, and VIP files.
- Maintain accurate reference information for the reservations staff.
Required Skills and Qualifications
- Maintain positive and strong relationships with wholesalers, groups, and business contacts.
- Communicate effectively with hotel reservations office, revenue management, and CRO.
- Recycle whenever possible.
Benefits
- A comprehensive benefits package.
- Ongoing training and development opportunities.
- The chance to work with a collaborative and results-driven team.
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