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Event Operations Associate

2 months ago

Memphis, Tennessee, United States Eastern Sports Management Full time
Essential Duties and Responsibilities

  • Act as a Box Office representative, Ticket Taker, Usher, and/or Court Monitor based on event requirements and assignments.
  • Possess knowledge of general offerings and specific details for day-of events.
  • Ensure compliance with policies, regulations, and procedures.
  • Provide outstanding customer service at all times.
  • Address all incidents, accidents, injuries, and conflicts promptly.
  • Assist in resolving guest issues and/or direct them to the appropriate management personnel.
  • Maintain composure in fast-paced and/or high-pressure situations.
Roles
  • Box Office: Facilitate day-of ticket sales using computer software, process credit card transactions, and manage cash handling.
  • Ticket Taker: Verify event entry by scanning tickets and welcoming attendees to the venue.
  • Usher: Guide guests throughout the facility while providing general assistance and monitoring designated areas.
  • Court Monitor: Oversee assigned courts and spaces to ensure seamless event execution.
  • Event Setup/Takedown: Assist in moving, stacking, unloading, and loading equipment necessary for events.
Requirements
  • Exceptional communication abilities.
  • Professional appearance, demeanor, and communication style.
  • Capability to manage high-volume, challenging, and/or stressful situations.
  • Ability to multitask and prioritize effectively.
  • Strong teamwork skills.
  • Flexibility to work irregular hours, including evenings, nights, weekends, and holidays as required.
Qualifications

To successfully perform this role, an individual must be able to execute each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.

Language Skills: Proficient in reading, analyzing, and interpreting technical procedures or regulations in English. Ability to accurately complete incident reports. Capable of effectively presenting information and responding to inquiries from groups of managers, clients, customers, and the public. Proficiency in additional languages is advantageous.

Mathematical Skills: Ability to calculate remaining seats to ensure spectator limits are maintained. Capability to estimate volume and area.

Reasoning Ability: Ability to apply sound judgment in resolving conflicts that may arise.

Computer Skills: Knowledge of Google Suite and operation of Windows-based PCs and peripherals (e.g., printers, scanners, barcode readers, cameras, etc.) is essential.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standing: Constantly (>66%)
  • Sitting: Rarely (66%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
  • The Event Staff typically operates in a temperature and humidity-controlled environment but may frequently be exposed to outdoor weather conditions.
  • The noise level in the work environment is generally moderate to loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.