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Airport Operations Manager

2 months ago

Honolulu, Hawaii, United States Fountain-Fort Carson School District 8 Full time
Job Title: Assistant Operations Manager

Job Summary:

We are seeking an experienced Assistant Operations Manager to join our airport leadership team. As a key member of our team, you will be responsible for leading and driving daily floor operations at our airport station.

Key Responsibilities:

  • Lead and motivate a team of security, customer service, and sales professionals to meet sales and customer service goals and standards.
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
  • Monitor and drive security, service, and sales on each shift.
  • Manage shift briefings, debriefs, and huddles, as well as any changes, breaks, and rotations.
  • Coach, mentor, and train the team to meet sales and customer service goals and standards.
  • Oversee asset control and devices, understanding how our technology works and being able to troubleshoot when necessary.
  • Represent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships.
  • Manage incident prevention and responses.
  • Attend station management team meetings.

Requirements:

  • 1-2 years of leadership experience in a customer-facing operation (i.e., retail, restaurants, hospitality, rental cars).
  • Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others.
  • Ability to manage multiple priorities in an ever-changing environment.
  • Strong organizational skills with the ability to manage multiple priorities and tasks.
  • Proficiency in using technology daily in your work.
  • Required to successfully complete a government background investigation.
  • Ability to stand/walk for extended periods of time.
  • Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations.
  • Availability to work a non-traditional schedule (i.e., weekends, holidays, early mornings, and/or evenings).

About CLEAR:

CLEAR's mission is to create frictionless experiences where every day feels like magic. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel.