Operations Director
6 days ago
IM Solutions, Inc. is seeking an experienced Operations Manager to oversee and coordinate the AV/IT, Engineering, and Service/Maintenance departments. The ideal candidate will have strong leadership skills, experience in technology-based project management, and a commitment to upholding the company's core values.
Key Responsibilities- Operations Management
- Coordinate and manage project and company-related tasks and resources on a daily basis.
- Maintain project scope, schedule, and budget to ensure on-time and within-budget completion.
- Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.
- Customer Relationship Management
- Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction.
- Address customer issues promptly and effectively, striving to enhance the customer experience.
- Team Leadership and Development
- Manage AV/IT resources, including staffing levels, training, and utilization on projects.
- Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement.
- Minimum of 10 years of experience in technology-based project management and construction methodology.
- Strong organizational and leadership skills managing teams of 10 or more people.
- Entrepreneurial experience and/or spirit.
- Excellent written and verbal communication skills.
- Commitment to people management with dignity and respect.
- Adaptability to technology advancements and changing project requirements.
- Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office.
- Knowledge of best project management practices and problem-solving abilities.
- Project Management Professional (PMP) or technical degree preferred.
- Paid time off.
- Paid Holidays.
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- Simple IRA with Company Match.
- Bonuses based on performance.
Work Schedule
- Flexible 9/80 work schedule with every other Friday off.
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