Customer Service Representative

4 weeks ago


Portland, Oregon, United States Papé Group Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Writer at Papé Group. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring seamless communication between our customers and our repair facilities.

**Key Responsibilities**

• Engage in all customer communication from original appointment to RO closing and customer pickup

• Obtain actual mileage and VIN from vehicle and note any damage at drop off

• Run warranty coverage and recalls for chassis and engine on every vehicle that arrives

• Use diagnostic write-up sheets whenever possible

• Enter customer follow-up time on every case (if diagnostic required within 2 hours of drop off)

• Enter customer requested completion time on every case rolled into work order

• Schedule all sublet repairs on work order for completion

• Update customers with any changes in estimate amount or completion time

**Requirements**

• Basic computer skills with Outlook, Word, Excel, and Internet

• Excellent verbal and written communication skills

• Ability to stay organized with several projects and programs going simultaneously

• Ability to communicate in multiple languages and a mechanical aptitude (preferred)

**Work Environment**

• Monday through Friday, 3:30pm-Midnight

• Papé Group maintains a drug-free workplace and requires candidates to successfully pass a pre-employment drug test



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