Field Support Specialist

3 weeks ago


Agoura Hills, California, United States Cydcor Full time
Career Opportunity

Are you a customer service professional looking for a new challenge? Do you have experience with Salesforce and a passion for delivering excellent service? Cydcor is seeking a Field Support Specialist to join our team

About the Role:

  • We are a leading outsourced sales company, helping Fortune 500 and emerging companies achieve their customer acquisition, retention, and business growth goals.
  • As a Field Support Specialist, you will be the first point of contact for field offices, providing technical support and troubleshooting assistance.
  • You will work closely with internal teams, partner vendors, and campaign management teams to resolve issues and provide an exceptional customer experience.
  • This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
  • A willingness to learn and adapt to new processes and technologies is essential for success in this role.

About You:

  • AA degree or equivalent work experience
  • Customer service experience (phone and email communication)
  • Strong interpersonal skills and ability to communicate effectively with varying levels of the organization
  • Maintains a positive and professional attitude at all times
  • A willingness to learn and adapt to new processes and technologies

What We Offer:

  • Competitive base salary: $48,000
  • Bonus opportunity based on performance
  • Medical, dental, and vision benefits
  • 401(k) plan with employer match
  • Hybrid schedule with opportunities for remote work
  • Rotating weekends and flexible scheduling


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