Service BDC Representative

4 weeks ago


Pasadena, California, United States Toyota of Pasadena Full time

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Determine customer needs and schedule appointments accordingly.
  • Develop and maintain strong relationships with customers to encourage repeat business and referrals.
  • Collaborate with Service Advisors to ensure efficient and timely scheduling of customers.
  • Make outbound calls to customers for follow-up or to schedule maintenance appointments.
  • Perform other duties as assigned.
  • Utilize problem-solving skills and effective communication to resolve customer issues.
  • Adhere to company policies and procedures.
  • Attend training sessions and meetings as required.

Required Skills and Qualifications:

  • Strong customer service skills.
  • Previous experience in inbound/outbound customer service or call center environments.
  • Professional appearance and work ethic.
  • Proficient computer skills and ability to manage multiple systems.
  • Strong organizational and time management skills.
  • Energetic, enthusiastic, and team-oriented individual.
  • Willingness to undergo a pre-employment background check and drug screen.

Benefits:

  • Medical Plan.
  • Dental Plan.
  • Vision Plan.
  • 401K Plan.
  • Paid Vacation.
  • Paid Training.
  • Promotion from within.
  • Discounts on Products and Services.

The Service BDC Agent role offers a competitive pay scale, including a base hourly compensation of $17.00, and a production bonus based on individual or team performance, with no fixed upper limit.

Toyota of Pasadena

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