Service BDC Representative
4 weeks ago
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Determine customer needs and schedule appointments accordingly.
- Develop and maintain strong relationships with customers to encourage repeat business and referrals.
- Collaborate with Service Advisors to ensure efficient and timely scheduling of customers.
- Make outbound calls to customers for follow-up or to schedule maintenance appointments.
- Perform other duties as assigned.
- Utilize problem-solving skills and effective communication to resolve customer issues.
- Adhere to company policies and procedures.
- Attend training sessions and meetings as required.
Required Skills and Qualifications:
- Strong customer service skills.
- Previous experience in inbound/outbound customer service or call center environments.
- Professional appearance and work ethic.
- Proficient computer skills and ability to manage multiple systems.
- Strong organizational and time management skills.
- Energetic, enthusiastic, and team-oriented individual.
- Willingness to undergo a pre-employment background check and drug screen.
Benefits:
- Medical Plan.
- Dental Plan.
- Vision Plan.
- 401K Plan.
- Paid Vacation.
- Paid Training.
- Promotion from within.
- Discounts on Products and Services.
The Service BDC Agent role offers a competitive pay scale, including a base hourly compensation of $17.00, and a production bonus based on individual or team performance, with no fixed upper limit.
Toyota of Pasadena-
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