Customer Service Representative

4 weeks ago

Pasadena, California, United States Invitation Homes Full time
Job Summary

The primary function of this position is to provide high-level customer service to residents in a fast-paced, high-volume environment. As a Customer Service Representative at Invitation Homes, you will be responsible for resolving resident-related inquiries and supporting the local market with general property management functions.

Key Responsibilities

* Create and maintain a high-service, customer-focused environment
* Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
* Handle property issues and general property condition assessments (GPCAs) while providing genuine care
* Accept rent payments and forward to Assistant Portfolio Manager
* Complete resident welcome calls and emails and create smart home accounts
* Process HAP applications and assist with communication to Housing Authority
* Perform outbound delinquency calls to residents for rent collections
* Assist in managing resident responsible HOA Violations
* Maintain awareness of ongoing expectations and changes that occur
* Monitor and work through all action items on the CSR-PM dashboard in Salesforce

Requirements

* High school or GED
* Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
* Previous experience using property management software
* Strong communication and problem-solving skills
* Ability to work well under pressure and handle escalated calls with a calm demeanor
* Intermediate proficiency in MS Word, Excel, Outlook, and Adobe
* Excellent organizational skills
* Strong communication skills, both verbal and written
* Ability to write clear and concise correspondence
* Work collaboratively with team members

Work Environment

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation and Benefits

Invitation Homes offers competitive compensation and benefits, including an annual bonus program, health, dental, vision, and life insurance, long-term and short-term disability insurance, generous paid time off plans, 401(k) with company matching contributions, and an awesome work environment with casual dress. We are an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates.

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States First Financial Credit Union Full time

    Customer Service Representative Job DescriptionAt First Financial Credit Union, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving any issues they...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Domino's Franchise Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and support.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Pasadena, California, United States Survitec Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building lasting relationships with our clients.Key Responsibilities:Record and process quotes...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Huff Insurance Full time

    About the Role:Huff Insurance is seeking a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for establishing and building relationships with internal and external customers and insurance carriers via phone and email.Key Responsibilities:Correspond and maintain contact with advisors regarding new...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Domino's Corporate Full time

    Job OverviewAs a Customer Service Representative at Domino's Corporate, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our team.Key ResponsibilitiesProvide quality customer service and resolve customer complaints in a timely and professional manner.Prepare and cook pizzas to our high standards,...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Ryder Full time

    Job SummaryRyder is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Supply Chain Solutions division, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service via phone, email, and in-person...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Michaels Stores Full time

    Job SummaryAs a Customer Service Representative at Michaels Stores, you will be responsible for delivering exceptional customer experiences, ensuring a fast and friendly checkout process, and maintaining a well-organized store environment. This role requires strong communication skills, a positive attitude, and the ability to work effectively in a team.Key...

  • Customer Service Representative

    1 month ago

    Pasadena, California, United States Vallarta Supermarkets Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Vallarta Supermarkets. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service and respond to customer...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Arundel Federal Savings Bank Full time

    Job Summary:The Arundel Federal Savings Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service, process transactions, and assist with various banking activities.Key Responsibilities:Provide a broad range of customer service...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Convalescent Aid Society Full time

    Job DescriptionCUSTOMER SERVICE REPRESENTATIVEThe Convalescent Aid Society is a non-profit organization that provides free loan of durable medical equipment to improve the quality of life for residents in the San Gabriel and San Fernando Valley areas.CATEGORY: Non-Exempt – Full Time / Part-TimePRIMARY FUNCTIONS: Serves as primary contact and advocate for...

  • Customer Service Representative

    4 weeks ago

    South Pasadena, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point of Sales...

  • Licensed Insurance Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Staff My Agency Full time

    We are seeking a highly motivated and customer-focused professional to join our team as a Licensed Insurance Customer Service Representative. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.Key Responsibilities:Establish and maintain strong customer relationships...

  • Licensed Insurance Customer Service Representative

    1 month ago

    Pasadena, California, United States Staff My Agency Full time

    As a successful Staff My Agency team member, we are seeking a qualified professional to join our winning team for the role of Licensed Insurance Customer Service Representative.We are looking for an energetic and licensed individual who is interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 month ago

    Pasadena, California, United States Murray Resources Full time

    Customer Support SpecialistMurray Resources is seeking a proactive and resourceful Customer Support Specialist to join their team. This is a temporary-to-permanent opportunity with growth potential.Key Responsibilities: Receive and confirm customer orders Enter orders into the system Assist the sales department with quotes and customer communication...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Vallarta Supermarkets Full time

    Job Summary:Vallarta Supermarkets is seeking a skilled and friendly Taqueria Cashier to join our team. As a Taqueria Cashier, you will be responsible for delivering exceptional customer service, responding to customer requests, and meeting the goals and objectives of the department.Key Responsibilities:Fill customer's food and beverage orders promptly and...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States HEI Hotels and Resorts Full time

    About UsWe are a dynamic team at HEI Hotels and Resorts, committed to providing exceptional customer experiences. Our goal is to create a welcoming atmosphere for our guests, and we're looking for a talented individual to join our team as a Gift Shop Attendant/Barista.ResponsibilitiesMaintain a clean and attractive shop for guests, while offering superior...

  • Customer Service Representative

    4 weeks ago

    Pasadena, California, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.Key Skills: Providing exceptional customer service Working effectively in...

  • Customer Service Team Lead

    4 weeks ago

    Pasadena, California, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your key responsibilities will include:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionResolving customer complaints...