Automotive Service Advisor
7 days ago
Job Summary
Berman Nissan of Chicago is seeking a highly skilled Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Greet and assist customers in a professional and friendly manner, providing a positive first impression of our dealership.
- Listen attentively to customers' concerns and vehicle issues, demonstrating empathy and understanding.
- Obtain and verify customer and vehicle information, ensuring accuracy and completeness.
- Clearly communicate vehicle symptoms and recommended maintenance to customers, providing transparent and concise information.
- Determine and recommend necessary maintenance based on vehicle age, mileage, and history, ensuring customers receive the best possible service.
- Prepare and present accurate estimates of cost for labor and parts, ensuring customers understand the scope of work and associated costs.
- Establish and maintain effective communication with customers throughout the service process, keeping them informed of progress and any changes.
- Verify the final invoice reconciles with the work performed, ensuring accuracy and integrity.
- Comfortably and clearly explain all completed work and charges to customers, addressing any questions or concerns they may have.
Requirements:
- Experience in a customer-facing role, preferably in the automotive industry.
- A self-starter mentality and ambitious spirit, with a desire to continuously improve and excel in a fast-paced environment.
- Eagerness to learn and adapt to new technologies and processes, ensuring seamless integration with our team.
- Phenomenal communication skills, with the ability to effectively interact with customers and team members at all levels.
- A clean driving record and valid driver's license, with a minimum of two years of driving experience.
- Willingness to submit to a background screening, ensuring the safety and security of our customers and team members.
What We Offer:
- A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
- Ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and technologies.
- A dynamic and supportive work environment, fostering collaboration and teamwork among our staff.
- The chance to work with a leading dealership in the Chicago area, offering a wide range of exciting opportunities for growth and advancement.
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