Automotive Service Advisor

7 days ago


Skokie, Illinois, United States Berman Nissan of Chicago Full time

Job Summary

Berman Nissan of Chicago is seeking a highly skilled Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Greet and assist customers in a professional and friendly manner, providing a positive first impression of our dealership.
  • Listen attentively to customers' concerns and vehicle issues, demonstrating empathy and understanding.
  • Obtain and verify customer and vehicle information, ensuring accuracy and completeness.
  • Clearly communicate vehicle symptoms and recommended maintenance to customers, providing transparent and concise information.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history, ensuring customers receive the best possible service.
  • Prepare and present accurate estimates of cost for labor and parts, ensuring customers understand the scope of work and associated costs.
  • Establish and maintain effective communication with customers throughout the service process, keeping them informed of progress and any changes.
  • Verify the final invoice reconciles with the work performed, ensuring accuracy and integrity.
  • Comfortably and clearly explain all completed work and charges to customers, addressing any questions or concerns they may have.

Requirements:

  • Experience in a customer-facing role, preferably in the automotive industry.
  • A self-starter mentality and ambitious spirit, with a desire to continuously improve and excel in a fast-paced environment.
  • Eagerness to learn and adapt to new technologies and processes, ensuring seamless integration with our team.
  • Phenomenal communication skills, with the ability to effectively interact with customers and team members at all levels.
  • A clean driving record and valid driver's license, with a minimum of two years of driving experience.
  • Willingness to submit to a background screening, ensuring the safety and security of our customers and team members.

What We Offer:

  • A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • Ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and technologies.
  • A dynamic and supportive work environment, fostering collaboration and teamwork among our staff.
  • The chance to work with a leading dealership in the Chicago area, offering a wide range of exciting opportunities for growth and advancement.

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