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Service Advisor
2 months ago
Job Summary
Berman Nissan of Chicago is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities:
- Greet and assist customers in a professional and courteous manner, addressing their concerns and vehicle issues in a timely and efficient manner.
- Obtain and verify customer and vehicle information, ensuring accuracy and completeness.
- Clearly communicate vehicle symptoms and recommended maintenance to customers, providing personalized solutions to meet their needs.
- Determine and recommend necessary maintenance and repairs based on vehicle age, mileage, and history, ensuring optimal performance and safety.
- Prepare and present detailed estimates of cost for labor and parts, ensuring transparency and clarity.
- Establish and maintain effective communication with customers, providing regular updates on the status of their vehicle and any necessary follow-up actions.
- Verify and reconcile final invoices with work performed, ensuring accuracy and fairness.
- Provide exceptional customer service, addressing concerns and resolving issues in a professional and courteous manner.
Requirements:
- Experience in a customer-facing role, preferably in the automotive industry.
- Self-motivated and ambitious individual with a strong desire to continuously improve and excel in their role.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members.
- A clean driving record and valid driver's license, with a minimum of 2 years of driving experience.
- Ability to submit to a background screening, as required by company policy.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive training program, designed to help you succeed in your role and advance your career.
- A fun and collaborative team culture, with opportunities to build lasting relationships with colleagues and customers.