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Customer Service Specialist in Automotive
2 months ago
Key Responsibilities
- Welcome and assist clients with professionalism and a friendly demeanor.
- Understand clients' concerns and vehicle problems thoroughly.
- Gather essential information regarding the customer and their vehicle.
- Accurately communicate all vehicle issues as described by the client.
- Assess and suggest necessary maintenance based on the vehicle's age, mileage, and service history.
- Prepare a detailed and precise estimate for labor and parts required.
- Set up follow-up appointments as needed.
- Track the status of each vehicle throughout the day and keep clients updated regularly.
- Ensure the final invoice aligns with the work completed as per the repair orders.
- Clearly and comfortably explain all completed services and associated costs to the client.
Required Qualifications
- Experience in a role that involves direct customer interaction.
- Proactive attitude and a strong desire to succeed.
- Commitment to continuous personal and professional development.
- Exceptional communication skills with both clients and colleagues.
- Valid driver's license with a clean driving record (minimum of 2 years)
- Willingness to undergo a background check.
