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Table Games Lead Floor Supervisor

1 month ago

Miami, Florida, United States Buffalo Run Casino & Resort Full time
Table Games Dual Rate Floor Supervisor Job DescriptionAbout the Role:

At Buffalo Run Casino & Resort, we are seeking an experienced Table Games Dual Rate Floor Supervisor to join our team. As a key member of our gaming operations, you will be responsible for ensuring a world-class experience for our guests. This role involves overseeing the entire gaming floor, ensuring compliance with company policies and procedures, and fostering a culture of excellence in guest service.

Key Responsibilities:
  • Guest Experience: Provide direction and oversight to ensure a courteous, accurate, and efficient gaming experience for our guests.
  • Policy Enforcement: Enforce table games and casino policies and procedures to maintain a fair and secure gaming environment.
  • Knowledge and Skills: Possess strong knowledge of all games offered in the Table Games department and ensure dealers are adequately trained.
  • Problem Resolution: Tactfully resolve guest complaints and render impartial decisions while maintaining a positive atmosphere.
  • Team Management: Coach and train dealers on proper policy and procedures, and ensure all department team members follow departmental Guest Service Standards.
Requirements:
  • Education: High School Diploma or equivalent.
  • Experience: Previous blackjack dealing experience and/or completion of a formal blackjack training school required.
  • License: Must be able to obtain and maintain the required Gaming License.
Work Environment:

This role involves working in a casino environment with varying levels of lighting, air quality, noise, and/or temperature. The position requires prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.