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Sales and Operations Executive
2 months ago
Position Overview:
Are you an accomplished B2B sales or account management professional with a proven history of leading and developing high-performing sales teams? If you thrive in a performance-driven culture, we want to hear from you.
About City Wide Facility Solutions:
City Wide is a premier management company in the building maintenance sector, dedicated to serving communities across the United States and Canada. Our mission is to create a positive ripple effect in the communities we serve, while our vision is to be the top choice for clients, contractors, and employees alike. We embody values of community, accountability, and professionalism, which are essential to our success.
Key Responsibilities:
As the Director of Sales and Operations, you will:
- Lead, develop, and manage a team of Facility Service Managers (FSMs) to ensure exceptional client support.
- Oversee the achievement of annual revenue and profit targets while managing expenses and contractor margins.
- Recruit, train, and onboard operational staff, including FSMs and Night Managers.
- Foster and maintain strong client relationships, aiming for a client retention rate exceeding 93%.
- Build and sustain professional relationships with vendors and independent contractors.
- Ensure compliance of independent contractors with service requirements and client expectations.
- Promote cross-selling opportunities with the sales team and expand non-janitorial service offerings.
- Participate in the onboarding process for new clients and ensure all client data is accurately maintained.
- Conduct regular building inspections and follow up on any necessary actions.
- Support the development of team members through regular performance reviews and feedback sessions.
- Engage in fieldwork with FSMs weekly and provide backfill support as needed.
- Be prepared to travel within the market, up to 50% of the time.
Qualifications:
The ideal candidate will possess:
- A minimum of 5 years of experience in sales, account management, or operations with increasing responsibilities.
- A demonstrated success in managing sales or account management teams.
- Strong oral and written communication skills.
- Proven ability to build effective relationships with clients and colleagues.
- Leadership skills to influence and guide team performance.
- Expertise in training and developing others to meet performance standards.
- Strong time management and organizational skills.
- A professional demeanor that fosters a positive work environment.
- The ability to resolve conflicts effectively.
Benefits:
City Wide Facility Solutions offers a competitive compensation package and benefits. As a rapidly growing company with numerous franchise locations, we are committed to creating a positive impact in the communities we serve.
