Retail Operations Manager

3 days ago


Lee's Summit, Missouri, United States Westlake Hardware, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Westlake Hardware, Inc. in Lenexa, Kansas. As a key member of our leadership team, you will be responsible for managing overall store operations, ensuring exceptional customer service, and driving business growth.

About Us

Westlake Ace Hardware is one of the largest hardware retailers in the United States, with over 150 neighborhood stores located throughout the country. We pride ourselves on providing excellent customer service, offering a wide range of products, and promoting a positive work environment.

Key Responsibilities

The successful candidate will be responsible for:

  • Managing day-to-day store operations, including staff supervision, inventory management, and maintaining a safe and clean store environment.
  • Providing exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Developing and implementing strategies to drive sales growth, improve customer satisfaction, and increase profitability.
  • Maintaining accurate records, reports, and data to inform business decisions and optimize operations.
  • Collaborating with the management team to achieve company goals, implement new initiatives, and promote a positive company culture.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous retail management experience, preferably in the hardware industry.
  • Strong communication, leadership, and problem-solving skills.
  • The ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Excellent customer service skills and a commitment to delivering exceptional experiences.
What We Offer

We offer a competitive salary, ranging from $16.00 to $18.00 per hour, depending on experience, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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