Experienced Customer Experience Manager for Creative Retail Store

7 days ago


Lee's Summit, Missouri, United States Michaels Full time

We are seeking an experienced Customer Experience Manager to join our team at Michaels, a leading creative destination in North America. As the face of our store, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.

Job Description
  • Lead the omnichannel processes, ensuring seamless integration of online and offline channels to meet customer needs.
  • Develop and execute strategies to achieve sales goals, manage inventory levels, and optimize store layouts to drive customer engagement.
  • Cultivate a positive work environment by promoting teamwork, open communication, and ongoing feedback to foster employee growth and development.
  • Serve as a role model, demonstrating Michaels' values and commitment to providing exceptional customer service.

In this role, you will have the opportunity to make a significant impact on our customers' shopping experiences, driving sales growth and increasing customer satisfaction. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment, we encourage you to apply.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts. Our priority is to ensure the wellbeing of our teams, and we strive to create a workplace that fosters creativity, innovation, and inclusivity.



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