Concessions Operations Manager

2 days ago


Lee's Summit, Missouri, United States Paragon Star Full time
Lead Concessions and Hospitality at Paragon Star

We are seeking a skilled Concessions Operations Manager to join our team at Paragon Star.

Salary: $42,000 per year (based on 40 hours/week, $20-$22/hour)

Location: Lee's Summit, MO

As a key member of our hospitality team, you will be responsible for overseeing the provision of exceptional guest experiences and managing the various hospitality services within the facility. This includes overseeing the concessions, beverage carts, food trucks, event planning, and other related functions.

Key Responsibilities:
  • Operate concession stand and maintain cleanliness and organization.
  • Assist in hiring and oversight of hospitality staff, ensuring proper training and development.
  • Manage employee schedules and ensure adequate staffing for sports and entertainment components.
  • Collaborate with facilities management to plan events and obtain necessary permits.
  • Enforce health and safety rules and ensure compliance.
  • Maintain inventory levels and ordering of beverages and food items.
  • Monitor consumer trends and adjust menu offerings accordingly.
  • Maintain a clean and stocked beverage cart.
  • Order and manage ice inventory.
  • Implement CRM plan using Paragon Star APP and Clover POS.
  • Maintain ServSafe licenses for hospitality staff.
  • Track and update liquor licenses.
  • Manage relationships with outside food and beverage vendors.
  • Coordinate operations of The Spider Jump attraction.
  • Oversee movie nights, including movie options and related food/beverage and entertainment components.
Requirements:
  • 21 years of age or older.
  • Excellent organizational, leadership, and customer service skills.
  • Exceptional knowledge of standard hospitality practices and procedures.
  • Ability to handle fast-paced environment under pressure.
  • Effective oral and written communication skills with good listening skills.
  • Basic math skills.
  • Strong time management skills and attention to detail.
  • Ability to meet deadlines and prioritize multiple tasks.
  • Ability to read, comprehend, and implement complex policies and procedures.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Bachelor's Degree.
  • 2+ years of experience in hospitality management, preferably in sports or entertainment venues.
Working Conditions & Physical Demands:
  • Frequent bending, moving, lifting, and carrying material weighing up to 50 pounds.
  • Comfortably standing and walking long distances for extended periods.
  • Ability to work in all weather conditions.
  • Exposure to high noise levels; hearing protection required.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.



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