Technical Support Specialist

1 month ago


Warrenton, Virginia, United States Lorven Technologies Full time
Job Title: Technical Support Analyst 3

At Lorven Technologies, we are seeking a skilled Technical Support Analyst 3 to join our team. This is a 6-month contract position, and the ideal candidate will have experience in desktop/technical support and be able to work independently.

Job Summary:

We are looking for a Technical Support Analyst 3 to provide IT administration and technical support for our clients. The successful candidate will have a strong understanding of PC desktops, laptops, and related peripheral devices, as well as experience with setup, configuration, and troubleshooting of Android and Apple mobile devices.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and mobile devices
  • Setup, configure, and troubleshoot PC desktops, laptops, and related peripheral devices
  • Experience with setup, configuration, and troubleshooting of Android and Apple mobile devices
  • Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments
  • Expert working knowledge and experience with Email application installation, administration, troubleshooting, and training
  • Basic experience with IT inventory control, ticketing system, and reporting
  • Basic experience with analog and digital phone configuration and troubleshooting
  • Good understanding of Network and IT security
Requirements:
  • Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products
  • Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
  • Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
  • Expert working knowledge and experience with Email application installation, administration, troubleshooting, and training (Google Suite, PST files, calendaring, distribution lists, etc.)
  • Basic experience with IT inventory control, ticketing system, and reporting
  • Basic experience with analog and digital phone configuration and troubleshooting
  • Good understanding of Network and IT security
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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