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Enterprise IT Support Specialist

1 month ago

Warrenton, Virginia, United States ManTech Full time
Job Summary

ManTech is seeking a highly skilled Enterprise IT Support Specialist to join our team in Warrenton, VA. As a key member of our Location Support Team, you will be responsible for providing technical support and assistance to our customers. Your primary focus will be on incident response, troubleshooting, and resolving technical issues related to IT infrastructure, applications, and systems.

Key Responsibilities
  • Incident Response: Analyze, troubleshoot, and resolve technical issues using ITIL-based processes.
  • Deskside Support: Provide technical support and training to customers on various applications, systems, and tools.
  • Collaboration: Work closely with network services, software systems engineering, and application development teams to restore service and identify problems.
Requirements
  • Strong communication and interpersonal skills.
  • Experience in resolving technical problems and answering queries related to computer hardware, software, network, system/application access, and telecommunications systems.
  • Self-motivated, organized, and excellent customer service skills.
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
  • Demonstrated problem-solving and technical skills to resolve critical IT issues.
  • Expertise, training, and actual work experience with customer-specific systems and technologies.
Preferred Qualifications
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • IAT Level II certification.
  • Experience with ServiceNow ITSM & ITBM.
Security Clearance Requirements

Current/active TS/SCI with Polygraph.

Physical Requirements

Must be able to remain in a stationary position 50% and move/traverse within and between buildings and offices.