Technical Support Specialist

4 weeks ago


Warrenton, Virginia, United States Lorven Technologies Full time
Job Title: Technical Support Analyst 3

Job Summary:
We are seeking a skilled Technical Support Analyst to join our team at Lorven Technologies. As a Technical Support Analyst, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
• Provide technical support and assistance to clients via phone, email, and in-person
• Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
• Install, configure, and maintain PC desktops, laptops, and related peripheral devices
• Set up and configure Android and Apple mobile devices
• Troubleshoot and resolve issues with Ethernet-based LAN/WAN environments
• Provide email application installation, administration, troubleshooting, and training
• Maintain accurate records of technical issues and resolutions
• Collaborate with team members to resolve complex technical issues

Requirements:
• Proficient knowledge of Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products
• Knowledge of setup, configuration, and troubleshooting of Android and Apple mobile devices
• Working knowledge of supporting and troubleshooting Ethernet-based LAN/WAN environments
• Expert working knowledge and experience with Email application installation, administration, troubleshooting, and training
• Basic experience with IT inventory control, ticketing system, and reporting
• Basic experience with analog and digital phone configuration and troubleshooting
• Good understanding of Network and IT security
• Excellent customer service skills and teamwork orientation
• Excellent problem-solving skills and ability to utilize available resources to assess and resolve problems in a timely manner
• Good organization and time management skills
• Ability to create documentation on technical issues and solutions that are easy to understand
• Ability to lift up to 50 lbs. frequently and perform repetitive motion

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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