Dealership Front Desk Representative

6 days ago


Cranston, Rhode Island, United States Tasca Automotive Group Full time
Job Title: Dealership Front Desk Representative

We are looking for a highly motivated and detail-oriented Dealership Front Desk Representative to join our team at Tasca Automotive Group. As a key member of our front office staff, you will be responsible for providing excellent customer service to our valued customers and clients.

Salary: $45,000 - $60,000 per year based on experience

Job Description:

In this role, you will be the first point of contact for our customers and clients, providing a positive and welcoming experience. Your duties will include processing cash, credit card, and check transactions accurately, managing daily cash handling procedures, and balancing receipts. You will answer and direct incoming phone calls to the appropriate department or individual, taking detailed messages when necessary. Additionally, you will assist with scheduling appointments, including service visits, meetings, and customer follow-ups.

You will maintain a clean, organized, and welcoming front desk and reception area, responding to customer inquiries, and providing information about our services and promotions. You will handle incoming and outgoing mail, packages, and deliveries, performing various administrative tasks such as filing, data entry, and managing records. You will coordinate with various departments to ensure a seamless and positive customer experience, maintaining confidentiality of sensitive customer and company information.

Requirements:

* High school diploma or equivalent required
* Previous experience in a receptionist, cashier, or similar customer service role is preferred
* Strong customer service skills with a friendly, approachable, and professional demeanor
* Excellent verbal and written communication skills
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with dealership management software
* Strong organizational skills with a keen attention to detail
* Ability to multitask and manage time effectively in a fast-paced environment
* Professional appearance and conduct

Work Environment:

This role is primarily based in a dealership or office setting, requiring prolonged periods of sitting and occasional light lifting. Must be comfortable engaging with the public and handling financial transactions.

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