Operations Manager

2 months ago


Madison, Wisconsin, United States Ian's Pizza Full time
Job Summary

We are seeking a highly motivated and experienced Department Supervisor to join our team at Ian's Pizza. As a key member of our operations team, you will be responsible for ensuring the successful and efficient operation of your department, providing input on staffing, staff performance, and scheduling, and attending all staff, team, and manager meetings.

Key Responsibilities
  • Department Operations: Ensure the successful and efficient operation of your department, including catering, delivery, front of house, or catering.
  • Staff Management: Assist managers in ensuring tools and procedures are in place and used by all department staff, train general staff in your department, and conduct their reviews.
  • Staffing and Scheduling: Provide input on staffing, staff performance, and scheduling to ensure optimal department operations.
  • Meetings and Communication: Attend all staff, team, and manager meetings, and communicate effectively with team members and management.
Requirements
  • Experience: 1-2 years of experience as a supervisor or shift leader in catering, restaurants, or bars, with specific experience in your department.
  • Skills: Embody Ian's Standards for Customer Service, Food Quality, and Big Five Code of Conduct (Awareness, Connection, Effort, Dependability, and Generosity), cross-trained and able to perform all in-store positions within 6 months, and able to motivate others, keep organized, and set priorities.
  • Certifications: Must complete a food safety certification course within 4 months.
  • Physical Demands: Ability to stand and walk for long periods, bend, crouch, and lift up to 20-50 lbs, and use ovens, pizza cutters, and other equipment of the business.
  • Language: English language proficiency is required for this position.
  • Age: Must be 18 years of age or older to apply.
  • Authorization: Must be authorized to work in the United States and able to provide adequate identification documentation at Orientation and/or Day One.
Working Conditions

This position is hourly with the expectation to work 35-40 hours per week, with 30-35 hours in operations and 5-10 hours towards administrative work. Weekend and evening availability is required, and you will work with the leadership team to be available for emergencies and help find coverage or cover shifts in your department as needed.


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