Customer Service Manager
3 weeks ago
We are seeking an experienced and dynamic individual to lead our Front Office team as a Front Office Manager. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
About the Role:
- As Front Office Manager, you will be responsible for training, coaching, and daily operations of guest services, including front desk, reservations, and audit.
- You will work closely with the team to achieve outstanding guest and team member satisfaction throughout the hotel.
- This role requires strong leadership skills, effective communication, and a positive attitude to motivate others.
Key Responsibilities:
- Train and coach front office staff to deliver exceptional customer service.
- Lead daily operations of guest services, including front desk, reservations, and audit.
- Work effectively as a team contributor on all assignments and independently.
- Communicate and coordinate work efforts with the team and other departments to achieve outstanding guest and team member satisfaction.
Requirements:
- Previous 2+ years of Front Office Manager experience in a branded hotel environment.
- College degree or coursework in hospitality related field preferred.
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms.
- Fluency in English: additional languages preferred.
- Excellent verbal and written communication skills.
- High energy with effective and influential people skills.
- Positive attitude and the desire to motivate others.
Benefits:
- $68,640 salary.
- Bonus eligible.
- 401k.
- Health/Dental/Vision/Life/Voluntary Insurance.
- TEAM and Travel Discounts.
- Vacation/Well/Holiday Pay.
- Career Advancement Opportunities.
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