Customer Service Manager

3 weeks ago


Newark, Delaware, United States Marriott Full time
Join the Marriott Team as a Front Office Manager

We are seeking an experienced and dynamic individual to lead our Front Office team as a Front Office Manager. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

About the Role:

  • As Front Office Manager, you will be responsible for training, coaching, and daily operations of guest services, including front desk, reservations, and audit.
  • You will work closely with the team to achieve outstanding guest and team member satisfaction throughout the hotel.
  • This role requires strong leadership skills, effective communication, and a positive attitude to motivate others.

Key Responsibilities:

  • Train and coach front office staff to deliver exceptional customer service.
  • Lead daily operations of guest services, including front desk, reservations, and audit.
  • Work effectively as a team contributor on all assignments and independently.
  • Communicate and coordinate work efforts with the team and other departments to achieve outstanding guest and team member satisfaction.

Requirements:

  • Previous 2+ years of Front Office Manager experience in a branded hotel environment.
  • College degree or coursework in hospitality related field preferred.
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms.
  • Fluency in English: additional languages preferred.
  • Excellent verbal and written communication skills.
  • High energy with effective and influential people skills.
  • Positive attitude and the desire to motivate others.

Benefits:

  • $68,640 salary.
  • Bonus eligible.
  • 401k.
  • Health/Dental/Vision/Life/Voluntary Insurance.
  • TEAM and Travel Discounts.
  • Vacation/Well/Holiday Pay.
  • Career Advancement Opportunities.


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