Insurance Industry Customer Service Representative
6 days ago
Nick Fransioli - State Farm Agent is a leading insurance agency dedicated to delivering exceptional service to our clients. Our goal is to provide an outstanding customer experience, and we're seeking a skilled Receptionist - Team Member to contribute to our team.
Key Responsibilities- Greet clients warmly, both in person and over the phone, ensuring they receive timely assistance from our team members.
- Efficiently manage appointment scheduling and maintain seamless office communication.
- Respond promptly to incoming inquiries, update customer records accurately, and engage in sales conversations to identify opportunities for insurance solutions.
- Provide top-notch customer service, addressing client needs and concerns with professionalism and empathy.
- Support the team by handling various administrative tasks and projects, promoting a positive and productive work environment.
- Prior experience in reception or customer service roles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong organizational and multitasking abilities, enabling efficient task management and adaptability in fast-paced situations.
- Comfort with engaging in sales conversations, identifying opportunities to offer insurance solutions that meet clients' needs.
- Basic computer skills, including proficiency in Microsoft Office and CRM systems.
We offer a competitive salary of $45,000 per year, which reflects the level of expertise and responsibility required for this role. Additionally, we provide a comprehensive benefits package, including:
- 401(k) matching, ensuring you're financially secure for your future.
- Dental, health, and vision insurance, providing essential coverage for your well-being.
- Paid time off, allowing you to recharge and attend to personal matters.
- Training and development opportunities, helping you grow professionally and personally.
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