Customer Service Representative

7 days ago


Colorado Springs, Colorado, United States Planet Fitness Inc. Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.

  • Greet members, prospective members and guests, providing outstanding customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
Key Responsibilities

Facilitate needed updates to member's accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Average Salary: $35,000 - $45,000 per year.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.


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