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Stock Operations Manager
2 months ago
We are seeking a highly skilled and experienced Stock Operations Manager to join our team at Diptyque Paris. As a key member of our operations team, you will be responsible for maintaining the stores inventory and stock areas as per Company standards.
Key Responsibilities- Maintain accurate and organized records of inventory levels, stock movements, and shipments.
- Ensure timely and efficient processing of all inbound freight, returns-to-vendors, transfers, and damages.
- Support the compliance of receiving practices with established Company policies and standards.
- Communicate effectively with the corporate operations team to ensure seamless inventory management.
- Provide expert knowledge of our products and represent the brand in the store.
- Be proactive in using training tools provided by Store Operations to stay up-to-date on company policies and procedures.
- Responsible for opening and closing checklists, ensuring full knowledge of cash desk procedures and processes.
- Be aware of all security and health and safety issues and requirements of the store.
- As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly.
- Be attentive to details and cleanliness of the boutique, working with Management to manage maintenance within the store in a timely manner.
- Inventory control to include delivery processing/ adjustments/ replenishment/transfers, ensuring accuracy and efficiency when processing outbound deliveries.
- Complete quarterly OPS checklists and share action plan and results with SM/ASM.
- Maintain a clean and organized stockroom, executing cycle counts and responsible for the inventory result (shrink) twice a year.
- Responsible for accuracy and execution on a timely manner of all omnichannel services, including e-reservation, click and collect, messenger, engraving services.
- Assist in floor moves, merchandising, display maintenance, and housekeeping, as well as completing price changes within the boutique.
- Help solve problems and make informed decisions that affect the service, and productivity of the receiving area.
- Comply with all company policies and procedures, participating in store meetings and training seminars as necessary.
- Minimum of 1 year of experience in luxury retail industry, management preferred.
- Previous retail stock/shipping/receiving experience.
- Ability to lift up to 50 lbs.
- Be a team player and demonstrate ability to lead projects, tasks, etc.
- Be assertive, dynamic and always have a can-do and positive attitude.
- Be expertly groomed at all times as appearance must be able to reflect our company and store.
- Ability to handle receiving operations and manage stock levels effectively, including proper handling of merchandise.
- Strong interpersonal, communication, organization and follow-through skills.
- Ability to process information and merchandise through computer system.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to operate all equipment necessary to perform the job, including phone systems, inventory-control computer systems, and all other office equipment.
- Ability to work varied hours/days, including nights, weekends, and holidays as needed.
- Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails heavy lifting, and perform all functions as set forth above.
