Software Installation Specialist

4 weeks ago


Lynnwood, Washington, United States Volpara Health Full time

About the Role:

We are seeking a skilled Software Installation Specialist to join our team at Volpara Health. As a member of our software installation team, you will be involved in extensive interaction with our customers, gathering information, analyzing, designing, developing, and mapping the customer's workflow and processes as they interface and integrate multiple system components with our various Volpara Health products.

Key Responsibilities:

  • Supporting our pre-sales activities, through direct customer interaction, respond to requests for technical information, including Volpara's approaches to information security and privacy in addition to the technical implementation.
  • Actively manage the system design, process and install the Volpara systems, configure the system in the client's computer environment, develop the interface and integration components, perform functional and end-to-end workflow process testing, monitor the data conversions from competitor systems into Volpara software, and monitor the data conversion from legacy systems to new systems.
  • Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer.
  • Work directly with our customers, our Customer Success and Software Engineering teams to resolve customer impacting issues.

Requirements:

  • Minimum 5 years customer contact experience, or equivalent.
  • SQL knowledge regarding backups, restores and permissions.
  • IT networking experience and ability to work with customer IT departments to resolve detailed networking issues.
  • Experience with Windows Server and Linux Servers, experience with Windows desktops and tablets, experience setting up and supporting Thick clients, and working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN.

About Volpara Health:

At Volpara Health, we're on a mission to save families from cancer. By combining our ground-breaking Breast Health Platform with empowered patients, we are unleashing a revolution in cancer detection.



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