Customer Support Specialist
18 hours ago
About Mass Markets:
Mass Markets is a leading company in the industry, committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our clients.
- As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.
- You will ensure first call resolution through problem-solving and effective call handling.
- In addition, you will research systems to find missing information as applicable and coordinate with other departments to resolve issues as needed.
- You will accurately document and process customer claims in appropriate systems.
- An estimated salary of $45,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and professional development.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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