Customer Support Specialist

18 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

About Mass Markets:

Mass Markets is a leading company in the industry, committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our clients.

Job Description:
  • As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.
  • You will ensure first call resolution through problem-solving and effective call handling.
  • In addition, you will research systems to find missing information as applicable and coordinate with other departments to resolve issues as needed.
  • You will accurately document and process customer claims in appropriate systems.
What We Offer:
  • An estimated salary of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and professional development.
How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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