Telecom Support Specialist
10 hours ago
**Job Overview:**
Mass Markets is seeking a highly motivated and customer-focused Telecom Support Specialist to join our team. As a Telecom Support Specialist, you will be responsible for providing exceptional service to our customers by handling inbound and outbound contacts in a timely and professional manner.
**Key Responsibilities:**
- Listen to customers, understand their needs, and resolve customer issues in a courteous and efficient way.
- Utilize systems and technology to complete account management tasks and document customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures while maintaining confidentiality and adhering to personal information requirements.
**Requirements:**
To be successful in this role, you must have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences. You should also be familiar with relevant systems and technologies used in the telecommunications industry.
**Estimated Salary:** $45,000 - $60,000 per year, depending on experience.
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