Telecom Support Specialist

18 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time

Join Our Team: Telecom Support Specialist

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About the Job:

We are seeking a highly skilled and motivated Telecom Support Specialist to join our team. As a key member of our technical support team, you will provide expert-level support to our customers via phone, email, and chat.

Key Responsibilities:

  • Troubleshoot complex technical issues and resolve customer complaints
  • Collaborate with internal teams to ensure seamless delivery of services
  • Develop and maintain knowledge of our products and services
  • Meet or exceed performance metrics and targets

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 2 years of experience in technical support role
  • Excellent problem-solving and analytical skills
  • Able to work in a fast-paced environment with multiple priorities

What We Offer:

  • Competitive salary: $18/hour
  • Ongoing training and development opportunities
  • Opportunities for career advancement
  • Flexible scheduling and remote work options


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