Customer Service Specialist
16 hours ago
Phoenix Retail, LLC is a Direct-to-Consumer platform operating Express and Bonobos stores across the US. Our mission is to provide high-quality fashion products that inspire self-expression and confidence. We offer a range of benefits to our employees, including medical coverage, 401(k) matching, and merchandise discounts. Estimated salary: $48,000 - $58,000 per year.
Job Description
As a Retail Merchandise Associate, you will play a critical role in maintaining a clean and organized store environment. You will work closely with our sales floor team to ensure that all merchandise is properly stocked, folded, and displayed. You will also be responsible for processing transactions quickly and accurately, reducing wait times for customers.
Responsibilities
• Restock shelves and fold merchandise regularly to maintain a clean and organized store environment.
• Process transactions quickly and accurately, using point-of-sale systems and credit card machines.
• Collaborate with colleagues to achieve sales goals and promote a positive work environment.
• Resolve customer complaints in a fair and professional manner, escalating issues to management as needed.
Requirements
• High school diploma or equivalent required; previous retail experience preferred.
• Proficient in using technology, including iPads and registers.
• Meets defined availability criteria, including nights, weekends, and non-business hours.
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