Patient Experience Ambassador

4 weeks ago


Elmira, New York, United States Arnot Health Full time

At Arnot Health, we're committed to delivering exceptional patient experiences. As a Patient Experience Ambassador, you'll play a vital role in ensuring our patients and visitors feel welcome and supported from the moment they step foot in our hospital.

**Job Summary:**

We're seeking a highly motivated and customer-focused individual to join our team as a Patient Experience Ambassador. In this role, you'll be responsible for providing exceptional customer service, ensuring a smooth and safe patient experience, and maintaining a professional appearance at all times.

**Key Responsibilities:**

**1.** Greets patients and visitors warmly and professionally, addressing any concerns or needs they may have.

**2.** Assists patients with inquiries, directions, and initial questions, providing exceptional customer service and actively engaging with patients and families.

**3.** Maintains the overall appearance of the hospital entrance, ensuring it's clean, safe, and welcoming.

**4.** Escorts or transports patients who need help to their destination within the hospital, offering wheelchair assistance and carrying packages and luggage as needed.

**5.** Contacts Security, Environmental Services, or Facilities Management for assistance when necessary.

**6.** Maintains a professional appearance, adhering to our uniform and grooming standards.

**7.** Operates the Courtesy Cart safely and abides by the Cart protocols and guidelines.

**8.** Keeps the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.

**9.** When necessary, parks customers' vehicles.

**10.** Maintains strict confidentiality related to work information, adhering to HIPAA guidelines.

**11.** Abides by all Arnot Health policies and procedures.

**12.** Follows infection control guidelines and directs patients to do the same.

**13.** Attends all annual mandatory educational programs as required by position.

**14.** Demonstrates the importance of satisfying the needs of the customer/patient by interacting with them in a friendly and caring way, being attentive to their needs, both psychologically and physically.

**15.** Performs related duties as required.

**Required Qualifications:**

High school diploma or equivalent required. Six months experience in a service type industry that includes direct customer contact is desirable.

**Estimated Salary:** $40,000 - $55,000 per year, depending on experience and qualifications.

**Benefits:** Arnot Health offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**Location:** Elmira, NY.



  • Elmira, New York, United States Walgreens Full time

    Customer ExperienceAt Walgreens, we're committed to delivering a distinctive and delightful customer experience. As a 2nd Shift Customer Experience Specialist, you'll be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. You'll engage customers and patients by...


  • Elmira, New York, United States Arnot Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Arnot Health. As a Patient Access Representative, you will be responsible for ensuring the smooth registration of patients accessing services at our facility, while maintaining confidentiality, professionalism, and ethics continuously.Key...


  • Elmira, New York, United States Arnot Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Arnot Health. In this role, you will be responsible for ensuring the accurate and timely registration of patients, while maintaining confidentiality and professionalism at all times.Main Functions:Accurately register patients and maintain...


  • Elmira, New York, United States Greater Southern Tier BOCES Full time

    Job Summary:As a Courier for the Greater Southern Tier BOCES, you will be responsible for delivering mail, supplies, and materials to schools in the region. This is a critical role that requires a pleasant attitude, friendly demeanor, and ability to work well with others.Key Responsibilities: Load and unload van Drive van to deliver mail, supplies, and...


  • Elmira, New York, United States Arnot Health Full time

    Job SummaryArnot Health is seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing quality patient care, assisting with daily tasks, and promoting a positive patient experience.Key ResponsibilitiesAssist with daily patient care activities, including bathing, mouth care, hair care, and...

  • Clinical Assistant

    4 weeks ago


    Elmira, New York, United States Arnot Health Full time

    Main FunctionThe Clinical Assistant plays a vital role in providing clinical support services on the patient care unit. Working in collaboration with the Unit Director and Staff Development Instructor, and under the supervision of the Staff Registered Nurses, this individual plans and reviews equipment and supply needs, assists the nursing staff with...

  • Physical Therapist

    4 weeks ago


    Elmira, New York, United States Arnot Health Full time

    Main Responsibilities:As a Physical Therapist at Arnot Health, you will be responsible for planning and implementing specific treatment programs for individual patients according to the principles and practices of Physical Therapy. You will collaborate with an interdisciplinary treatment team to ensure efficient coordination of the overall health care...

  • Clinical Assistant

    4 weeks ago


    Elmira, New York, United States Arnot Health Full time

    Main FunctionThe Clinical Assistant plays a vital role in providing a wide range of clinical support services on the patient care unit. Working in collaboration with the Unit Director and Staff Development Instructor, and under the supervision of the Staff Registered Nurses, this role plans and reviews equipment and supply needs, assists the nursing staff...


  • Elmira, New York, United States Equiliem Full time

    Job SummaryThis position involves the routine care of patients in accordance with detailed and well-defined rules and regulations. As a Licensed Practical Nurse, you will perform routine sub-professional nursing services in the care of sub-acute, convalescent, and chronic patients, and assist a registered professional nurse in the case of acutely ill...


  • Elmira, New York, United States Clinical Staffing Resources New York Full time

    Job Summary:We are seeking a Licensed Practical Nurse (LPN) to work in long term care facilities. The ideal candidate will have at least 1 year of experience in long term care and be available to work every other weekend.Responsibilities: Provide nursing care within the scope of your license Work in a temporary basis with no guarantee of continued employment...

  • Café Associate

    4 weeks ago


    Elmira, New York, United States Sam's Club Full time

    Job Summary:As a Café Associate at Sam's Club, you will play a vital role in preparing fresh food items daily for our members. Your responsibilities will include following recipes, preparing our always warm and ready rotisserie chicken, and ensuring our members have the freshest items available to take home to their families. You will also be responsible...


  • Elmira, New York, United States Cynet Health Full time

    **Job Title:** Registered Nurse (RN) - Step Down**Job Specialty:** Step Down**Job Requirements:**- Provide high-quality nursing care to patients in a step-down telemetry unit.- Monitor and assess patients' health conditions, and provide appropriate interventions.- Administer and titrate cardiac IV medications as per protocols.- Document patient care and...


  • Elmira, New York, United States Travel Nurse Across America Full time

    We are seeking a skilled Medical Surgical Registered Nurse for a travel nursing assignment in a dynamic healthcare environment. As a MedSurg RN, you will provide high-quality patient care, conduct thorough assessments, and prioritize data collection based on patients’ immediate conditions or needs. Your expertise in performing ongoing assessments,...


  • Elmira, New York, United States Cross Country Nurses Full time

    Cross Country Nurses is seeking a medical surgical nurse for a travel nursing assignment. The ideal candidate will have at least 1 year of recent acute care experience in the specialty and an active RN license.Job DescriptionAs a medical surgical nurse, you will provide high-quality patient care and extend bedside care to patients who are coping with...

  • Case Manager

    4 weeks ago


    Elmira, New York, United States Arnot Health Full time

    Job SummaryThe Case Manager will coordinate, negotiate, and manage the care of complex patients to facilitate quality and cost-effective patient outcomes. This role requires collaboration with interdisciplinary staff, internal and external to the organization, to ensure seamless patient care. The Case Manager will participate in quality improvement and...


  • Elmira, New York, United States Arnot Health Full time

    Job SummaryWe are seeking a highly skilled and dedicated Surgical Technician/LPN to join our team at Arnot Health. As a key member of our surgical department, you will play a vital role in ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesAssist in Surgical Procedures: Provide support to licensed practitioners during surgical...


  • Elmira, New York, United States Arnot Health Full time

    Main Function:The Occupational Therapy Assistant (OTA) is a skilled, technical worker who performs occupational therapy treatments under the supervision of a licensed occupational therapist. The OTA is responsible for providing high-quality patient care and working collaboratively with the healthcare team to achieve optimal patient outcomes.Duties and...

  • Physical Therapist

    3 weeks ago


    Elmira, New York, United States Arnot Health Full time

    Job SummaryArnot Health is seeking a skilled Physical Therapist to provide high-quality patient care in both outpatient and inpatient settings across our three campuses in Bath and Elmira, NY. This is a full-time, day shift opportunity that requires collaboration with an interdisciplinary treatment team.Main Responsibilities:Develop and implement...


  • Elmira, New York, United States Cynet Health Full time

    Job Title: Registered Nurse - GI Lab / EndoscopyJob Specialty: GI Lab / EndoscopyJob Duration: 13 weeksShift: 40 Hours Variable Day/Evening (0630 to 1500 or 0800 to 1630)Guaranteed Hours: Not SpecifiedExperience: Not SpecifiedLicense: Registered Nurse LicenseCertifications: BLS, ACLSMust-Have: Endoscopy training/experience or sole focus on Endoscopy. OR...


  • Elmira, New York, United States PHP Full time

    Pediatric RN Travel Nurse OpportunityPHP seeks a highly skilled travel nurse RN to join our team in Elmira, New York. This 13-week assignment offers a unique opportunity to work in a dynamic environment and expand your professional network.About the JobWe are looking for a qualified Pediatric RN with a strong passion for delivering high-quality patient care....