Customer Experience Liaison
2 weeks ago
Community Development Long Island (CDLI) is a leading organization dedicated to empowering Long Islanders through innovative solutions and resources. We are seeking a highly skilled Customer Experience Specialist to join our team.
Key Responsibilities- Manage and direct a high-volume phone system, ensuring timely and effective communication with clients and stakeholders.
- Assess phone calls, determining urgency and referring urgent inquiries to the appropriate team member.
- Establish and maintain professional relationships with clients, vendors, and partners, providing exceptional customer service and support.
- Scan documents as requested, ensuring the protection of personally identifiable information (PII).
- Welcome and direct incoming guests, providing information on remote connections, online capabilities, and appointment requests.
- Provide routine program information requests via email, phone, and in-person.
- Accept incoming deliveries and accurately route client paperwork, providing confirmation receipts.
- Support various administrative tasks, including mail routing, scanning, shredding, and filing.
- Maintain a clean, neat, and guest-ready area.
- 3-5 years of face-to-face customer service experience, preferably in a social service, government, or non-profit setting.
- Computer proficiency and ability to learn programs specific to the job.
- Exceptional communication and interpersonal skills, with the ability to work well with others.
- Thrives in a fast-paced, collaborative, and diverse team environment.
- Proactive, detail-oriented, and organized, with strong problem-solving skills.
- Creative and innovative thinker.
- Bilingual language skills in English/Spanish.
This job description is not intended to be all-inclusive, and the employee will perform other reasonably related duties as assigned.
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