Jewish Community Outreach Coordinator

1 day ago

Rochester, New York, United States Jewish Community Center of Greater Rochester INC Full time
Camper Family Liaison Specialist

We are seeking a highly organized and communicative Camper Family Liaison Specialist to join our team at the Jewish Community Center of Greater Rochester INC. This is a full-time, year-round position that requires excellent project management and customer service skills.

Job Summary:

  • Recruit and retain campers through effective year-round communication with parents and families.
  • Develop and implement a comprehensive recruitment strategy to meet annual goals.
  • Manage all aspects of camper enrollment, including financial aid and paperwork submission.
  • Serve as the primary point of contact for camper families and provide exceptional customer service.

Responsibilities:

  • Year-Round Recruitment:
    • Ensure CSL meets annual camper recruitment goals through existing camper retention and new camper recruitment.
    • Drive year-round retention events for campers and families, including developing a follow-up strategy.
    • Represent CSL at new camper recruitment events, prepare materials, and follow up with leads.
  • Communications:
    • Develop and implement a multi-faceted communications plan for enrolled and prospective camp families.
    • Provide a positive, professional presence in all communications, including phone, email, and written correspondence.
    • Monitor and respond to emails, screen and route phone calls and mail, and track communication to ensure timely follow-up.
  • CampMinder and Enrollment:
    • Become an expert on CampMinder, ensuring data is up-to-date and generating reports to track recruitment goals.
    • Develop and execute a plan to ensure all families complete required forms, applications, and documents.
    • Serve as the departmental point of contact for Finance, providing reporting and overseeing payment collection processes.
  • Summer Responsibilities:
    • Serve as part of the Camper Care and Health Center teams, acting as liaison between those teams and camp families.
    • Continue to be the primary point of contact for camper families, answering parent emails and requests, and managing office staff.
    • Coordinate with Media Team and Camp Director to ensure timely delivery of weekly Director Updates and Village Vlogs to all camp parents.

Key Competencies:

  • Commitment to the mission and values of Camp Seneca Lake and the JCC.
  • Self-starter with experience taking initiative; working independently with minimal supervision as a team player.
  • Exercise good judgment in making decisions that pertain to camper and parent requests, recruitment strategy, etc.

Requirements:

  • Bachelor's Degree required.
  • 3-5 years of professional experience in Jewish overnight camping or other Jewish youth or experiential education settings preferred.
  • Strong computer skills in MS Office and CampMinder.

Salary: $65,000 - $75,000 per year, depending on experience.

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