Customer Experience Coordinator

6 days ago

Bloomington, Indiana, United States Big Red Liquors Full time
Job Details

We are seeking an experienced Assistant Manager In Training to join our team at Big Red Liquors in Indiana. As a key member of our management team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a clean and organized store environment.

The ideal candidate will have a strong passion for the retail industry, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a results-driven professional with a focus on customer satisfaction, we encourage you to apply for this exciting opportunity.

About the Role:

  • Provide exceptional customer service, ensuring that every guest has a positive experience in our store.
  • Assist the Store Manager in overseeing daily operations, including inventory management, merchandising, and visual displays.
  • Develop and maintain relationships with customers, suppliers, and colleagues to drive business growth and improve store performance.
  • Contribute to the development of employee training programs, ensuring that all staff members have the skills and knowledge needed to succeed in their roles.
  • Collaborate with the Store Manager to identify areas for improvement and implement strategies to increase sales, reduce costs, and enhance the overall customer experience.

Responsibilities:

  • Ability to provide and lead others to provide prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication to enhance the growth and job performance of internal staff.
  • Assist Store Manager in supervising the day-to-day operations for the store, escalating issues to the appropriate level of support or leadership when necessary.
  • Ability to stay organized while multi-tasking in a professional and efficient manner.
  • Excellent verbal and written communication skills for in-store staff to follow.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to evaluate and drive performance for others.
  • Ability to perform general cleaning duties to company standards.
  • Ability to work both independently and within a team environment.
  • Adhere to cash policies and procedures to minimize losses.
  • Ability to interpret and apply company policies and procedures.
  • Meet any state and local requirements for handling and selling alcoholic beverages.

Benefits:

  • Competitive wages paid bi-weekly.
  • Quality, comprehensive paid training.
  • Travel mileage reimbursement.
  • 401(k) with company percentage match.
  • Access to HSA.
  • Paid vacation, holidays, and sick leave.
  • Benefits package including medical, dental, vision, and life insurance.

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