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Patient Services Representative

2 months ago

Trenton, New Jersey, United States RWJBarnabas Health Full time
Job Summary

The Patient Service Representative (PSR) plays a vital role in ensuring patient satisfaction and efficient operations within our healthcare organization. This individual will work closely with physicians, managers, and support staff to provide exceptional patient care and administrative support.

Key Responsibilities
  • Patient Check-in and Check-out Functions: Ensure accurate and efficient patient registration and check-out processes.
  • Communication and Customer Service: Respond to patient inquiries, provide information, and resolve issues in a professional and courteous manner.
  • Clerical and Administrative Tasks: Perform various administrative duties, including data entry, filing, and record-keeping.
  • Insurance and Authorization Coordination: Facilitate communication with insurance providers and handle pre-authorizations and certifications.
Requirements
  • Education and Experience: High school diploma or equivalent, with relevant experience in a medical office setting.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with patients, staff, and external partners.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Technical Skills: Proficiency in electronic medical record (EMR) systems and other software applications used in a medical office setting.
Benefits and Perks

RWJBarnabas Health offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and paid time off. Our organization is committed to providing a supportive and inclusive work environment that fosters professional growth and development.