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Retail Sales Specialist

2 months ago

Chicago, Illinois, United States Saatva Full time

About Us:

Saatva is a premier luxury mattress and home furnishings brand dedicated to ensuring that every consumer enjoys a restful night's sleep. Our philosophy is rooted in the belief that by providing exceptional assistance to our customers, we can enhance their shopping experience and, in turn, drive our sales. We are committed to being the most supportive brand in our industry, with a marketing mission focused on addressing every inquiry related to mattresses, sleep, and overall sleep health, ensuring that each consumer finds the perfect mattress for their needs.

As we expand our presence, we have successfully established multiple Viewing Rooms, creating inviting spaces where consumers can explore and experience our luxury offerings.

The role of the Viewing Room Store Associate, also known as a "Sleep Guide," is integral to our business model. This position merges the supportive culture of our corporate call center with the interactive environment of the Viewing Room. Associates will provide personalized sales assistance to guests while also supporting online customers through phone and live chat interactions.

If you are a motivated, articulate, and friendly individual with a passion for delivering outstanding customer experiences, Saatva, a leader in the online luxury mattress market, may be the perfect fit for you.

Key Responsibilities:

  • Engage with customers and team members in person during scheduled shifts.
  • Clearly communicate the benefits and features of our products while effectively addressing and resolving customer concerns.
  • Maintain regular attendance and punctuality as a key performance expectation.
  • Availability to work weekends and major retail holidays is essential.

Qualifications:

  • Preferred experience of 1-2 years in Retail Sales or Customer Service, though we are willing to train the right candidate.
  • At least 1 year of experience in telecommunications or a call center is preferred.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal abilities with a knack for building rapport.
  • A genuine passion for delivering an excellent customer experience.
  • Organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
  • Proficient in using computers and related software.
  • A positive attitude is highly valued.

Your Contributions:

  • Deliver a world-class experience for our customers.
  • Become knowledgeable about our product offerings.
  • Address customer inquiries and resolve issues, both simple and complex, through phone, live chat, and face-to-face interactions as needed.

Benefits:

  • Competitive hourly wage.
  • Medical, Dental, and Vision Insurance options.
  • Paid time off.
  • Bonus opportunities.
  • 401K with employer matching.
  • Flexible spending accounts and commuter benefits.
  • Employee referral bonuses.
  • Discounted gym memberships.
  • Employee discounts on products.
  • Discounts for friends and family.
  • A dynamic and dedicated team environment.

Equal Opportunity Commitment:

At Saatva, we are dedicated to fostering a culture of diversity and inclusivity. We are committed to the recruitment, retention, and development of diverse talent and strive to create an environment that respects and values individual differences. As an equal opportunity employer, we do not discriminate against qualified applicants based on any protected status.