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Team Lead

2 months ago

Portsmouth, Virginia, United States SONIC Drive-In Full time

About SONIC Drive-In

SONIC Drive-In is a leading American fast-food chain with a rich history dating back to 1953. With over 3,500 locations across the country, we're committed to delivering exceptional customer experiences and building a strong team of dedicated professionals.

Job Summary

We're seeking a highly motivated and experienced Shift Supervisor to join our team. As a Shift Supervisor, you'll play a critical role in ensuring the smooth operation of our restaurant, leading a team of associates, and providing exceptional customer service.

Key Responsibilities

  • Lead by Example: Demonstrate a strong work ethic, lead by example, and motivate your team to achieve exceptional results.
  • Operational Excellence: Ensure the restaurant operates efficiently, maintaining high standards of quality, safety, and customer satisfaction.
  • Team Management: Supervise and develop a team of associates, providing guidance, coaching, and feedback to ensure they meet their full potential.
  • Customer Service: Deliver exceptional customer experiences, responding to customer concerns, and ensuring every guest leaves satisfied.
  • Inventory Management: Manage inventory levels, maintain accurate records, and minimize waste to optimize profitability.
  • Safety and Sanitation: Ensure the restaurant meets or exceeds safety and sanitation standards, maintaining a clean and healthy environment for customers and employees.

Requirements

  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer satisfaction and operational excellence.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, employees, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations, identify solutions, and implement effective resolutions.
  • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
  • Customer Service Skills: Proven ability to deliver exceptional customer service, responding to customer concerns, and ensuring every guest leaves satisfied.

What We Offer

  • Competitive Pay: Competitive hourly rate based on experience.
  • Benefits: Medical, dental, and vision benefits for eligible employees.
  • Meal Discounts: Discounts on meals and merchandise.
  • Opportunities for Advancement: Clear path for career advancement and professional growth.