Customer Service Team Lead
4 days ago
We're seeking a skilled Customer Service Team Lead to join our team at TTEC. As a key member of our operations team, you'll be responsible for leading a team of Customer Service Representatives and ensuring the smooth operation of our customer service center.
Key Responsibilities- Delegate tasks to Customer Service Representatives to ensure efficient handling of customer inquiries and issues.
- Investigate patron accounts and resolve complaints or escalations in a timely and professional manner.
- Verify nightly deposits and update the Daily Reconciliation Spreadsheet to ensure accuracy and understanding of inventory processes.
- Monitor and maintain Key Performance Indicator targets for the Walk-In Center and ensure complete knowledge of all Customer Service Representative responsibilities.
- High school diploma or equivalent.
- 6 months prior inventory & data entry experience or related experience preferred.
- Skilled in MS Office, spreadsheet, and processing programs.
- Data Entry skills (35 wpm).
- Dependable, accurate, and detail-oriented.
- Supportive of your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Base wage starting at $17.50 plus performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit www.hellottecbenefits.com for more information.
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Customer Service Team Lead
4 weeks ago
Portsmouth, Virginia, United States TTEC Full timeAbout the RoleWe're seeking a skilled and experienced Customer Service Team Lead to join our team at TTEC. As a key member of our operations team, you'll be responsible for leading a team of Customer Service Representatives and ensuring the smooth operation of our customer service center.Key ResponsibilitiesLead a team of Customer Service Representatives,...
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Customer Service Team Lead
2 weeks ago
Portsmouth, Virginia, United States TTEC Full timeAbout the RoleWe're seeking a skilled and experienced Customer Service Team Lead to join our team at TTEC. As a key member of our operations team, you'll be responsible for leading a team of Customer Service Representatives and ensuring the smooth operation of our customer service center.Key ResponsibilitiesLead a team of Customer Service Representatives,...
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Client Service Associate
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Customer Service Representative
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