Customer Service Representative

6 days ago


Lake Charles, Louisiana, United States PrideStaff Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at PrideStaff. As a key member of our Patient Access Center, you will be responsible for managing a high-volume multi-line phone system and providing exceptional service to our patients.

Key Responsibilities
  • Answer incoming calls in a timely manner, adhering to Patient Access Center SLAs
  • Route misrouted calls to the appropriate individual or department
  • Provide accurate and efficient service to patients, addressing their inquiries and concerns
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and decision-making skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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