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IT Support Specialist

1 month ago

Albany, New York, United States Ithaca City School District Full time

Job Overview:

As an IT Support Specialist with the Ithaca City School District, you will play a crucial role in ensuring the smooth operation of our computer and audio-visual systems. Your primary responsibility will be to provide top-notch support for software and hardware issues, helping staff members get back to work efficiently.

Job Description:

  • Install, upgrade, maintain, and troubleshoot stand-alone or LAN workstations and software;
  • Provide phone, email, and helpdesk support for software and hardware related to basic computer operations;
  • Assist staff in using computers, printers, peripherals, and audio-visual equipment effectively;
  • Enter and retrieve information from automated systems;
  • Perform other duties as required.

Requirements:

  • Excellent knowledge of personal computers and office equipment;
  • Able to support and maintain audio-visual equipment;
  • Can operate personal computers and peripheral equipment proficiently;
  • Follows oral and written instructions accurately;
  • Instructs others in using and adapting personal computers and purchased software and hardware;
  • Works independently and collaboratively as part of a team;
  • Thrives in fast-paced environments;
  • Meets physical demands of the position.

Estimated Salary:

$35 per hour (full-time equivalent), commensurate with experience.