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Food and Beverage Operations Assistant Manager
2 months ago
As a key member of the management team, the Food and Beverage Operations Assistant Manager plays a vital role in overseeing daily culinary and beverage operations. This position is essential in ensuring both guest and employee satisfaction while adhering to the established budgetary guidelines. Compliance with operational standards and legal requirements is paramount.
Candidate Profile
Education and Experience
- High school diploma or GED with a minimum of 3 years of experience in food and beverage or a related field.
- Alternatively, a 2-year degree from an accredited institution in Food Service Management, Hospitality, or a related discipline, along with 1 year of relevant experience.
Core Responsibilities
Managing Daily Operations
- Assist in the procurement of food and beverage supplies, cleaning materials, and uniforms.
- Supervise daily operations to ensure adherence to all food and beverage policies and procedures.
- Support and oversee a thorough monthly self-inspection program.
- Operate departmental equipment as needed and report any malfunctions.
- Manage staffing levels to meet guest service expectations and operational goals.
- Foster a culture of trust, respect, and collaboration among team members.
- Develop actionable goals and plans to effectively organize and prioritize tasks.
- Encourage learning from both successes and challenges.
- Communicate necessary improvements to staff and ensure clarity of understanding.
- Coordinate cleaning initiatives across all food and beverage areas, identifying trends and recommending enhancements.
- Adhere to property-specific recovery plans.
- Maintain an approachable demeanor for all team members.
- Exhibit knowledge of the brand's service culture.
Delivering Exceptional Customer Service
- Provide exemplary service that exceeds customer expectations and fosters loyalty.
- Act as a role model by demonstrating appropriate service behaviors.
- Oversee daily operations to ensure quality standards are consistently met.
- Proactively address guest concerns with effective solutions.
- Set a positive example for guest relations.
- Remain accessible and approachable to all guests.
- Review guest feedback and satisfaction metrics with the team.
- Respond promptly to requests from the customer service department.
Additional Duties
- Communicate effectively with supervisors and colleagues through various channels.
- Analyze information to evaluate results and determine optimal solutions.
- Perform job functions as necessary.
- Extend professionalism and courtesy to all team members.
- Understand budgets, operating statements, and payroll reports.
The compensation for this role ranges from $25.00 to $29.81 per hour. Marriott offers a comprehensive benefits package, including health care, a 401(k) plan with company matching, employee stock purchase options, paid time off, life insurance, and various wellness benefits. Eligibility and other requirements may apply.
Marriott International is committed to creating a diverse workforce and fostering an inclusive culture. We uphold non-discrimination principles based on disability, veteran status, or any other protected category.
Join a prestigious team where you can excel in your career and contribute to delivering exceptional service.
