Salesforce Technical Lead

6 days ago

Hyattsville, Maryland, United States UMUC Ventures Full time
Job Description

**Job Summary**

The Senior Salesforce Administrator is a technical expert responsible for designing, developing, and deploying advanced Salesforce solutions. This role requires a strong understanding of Salesforce best practices, technical expertise, and leadership skills to drive project success.

Key Responsibilities

  • Technical Mastery: Design, develop, and deploy advanced Salesforce flows, ensuring adherence to best practices and optimal performance.
  • Holistic Business Insight: Demonstrate a keen understanding of business operations, ensuring that Salesforce configurations and changes are always aligned with business goals and sensitivities.
  • Leadership & Mentorship: Lead major Salesforce initiatives, guiding projects to completion while providing guidance and mentorship to junior team members.
  • Declarative Expertise: Serve as the go-to expert on all declarative aspects of Salesforce, ensuring that the best solutions are in place for our user base.
  • Project Management: Oversee multiple projects, ensuring they align with company objectives, timelines, and standards.
  • Quality & Best Practices: Maintain a strong emphasis on the quality of work, ensuring all Salesforce configurations and customizations adhere to best practices.
  • Continuous Learning: Stay updated with the latest Salesforce releases, technologies, and best practices to ensure our platform remains cutting-edge.
  • Team Collaboration: Collaborate with Salesforce developers, business analysts, and other stakeholders to ensure project success.
  • Training & Development: Foster a culture of continuous learning within the Salesforce team, sharing knowledge and insights on flows and other declarative tools.
  • Documentation: Ensure the maintenance of comprehensive documentation detailing system configurations, flow designs, and best practice guidelines.

Minimum Qualifications, Education, Knowledge, Skills, and Abilities

  • Education & Experience: At least a Bachelor's Degree (preferred) and a minimum of 7 years of experience as a Salesforce Administrator.
  • Admin (ADM-201) Certification: Advanced certification is a plus.
  • Core Salesforce System Admin Skills: Proven skills and knowledge in user management, workflows/rules, page and custom object configuration, Site and Community administration.
  • Experience with Salesforce Partners: Experience working with other Salesforce Administrators, Salesforce Developers, and Salesforce Partners.
  • Service Cloud and Omni Channel: Experienced with Service Cloud and Omni Channel.
  • Installed Packages and Connected Apps: Experienced in implementing and running installed packages and/or connected apps.
  • Agile Environment: Experienced working in an Agile environment and with Agile tooling like Jira/Azure DevOps.
  • Process Design and Implementation: Proven ability to design and implement new processes and facilitate user adoption.
  • Strong Understanding of Salesforce: Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Best Practices and Functionality: Strong understanding of best practices and functionality.
  • Data Management: Strong data management abilities.
  • Project Completion: A documented history of successfully driving projects to completion.
  • Complex Requirements: A demonstrated ability to understand and articulate complex requirements.
  • SCRUM or Agile Environment: Previous experience working in a SCRUM or agile environment is preferred.

Knowledge, Skills & Abilities

  • Self-Motivation and Teamwork: Self-motivated and able to work both with the team and independently while remote.
  • General CRM Architecture: Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures.
  • Communication Skills: Excellent written and verbal communication skills.
  • Project Management Skills: Excellent project management skills and a positive attitude.
  • Deadline Management: Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Problem-Solving Skills: Creative and analytical thinker with strong problem-solving skills.
  • Communication at All Levels: Must demonstrate exceptional verbal and written communication skills and ability to communicate effectively at all levels of the organization.
  • Critical Evaluation: Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Impact Assessment: Ability to assess the impact of new requirements on and all upstream and downstream applications, systems, and processes.
  • Software Development Life Cycle: Solid understanding of and detailed experience with the architecture.
  • Project Management Tool: Knowledge of JIRA, Azure DevOps, or similar project management tool.
  • Agile Methodology: Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.
  • Areas of Focus: Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics.

Reporting

This position will report to the AVP, CRM.

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