Box Office Associate

3 weeks ago


Oceanside, California, United States Frontwave Arena Full time
Job Title: Box Office Attendant

Frontwave Arena is seeking a highly skilled and customer-focused Box Office Attendant to join our team. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service, ensuring seamless event experiences, and providing support to our guests.

Key Responsibilities:
  • Process ticket sales for events using our ticketing software, handling credit card transactions accurately.
  • Provide exceptional customer service, greeting guests, answering inquiries, and resolving issues in a professional and courteous manner.
  • Assist with will-call management, ensuring proper identification and verification.
  • Support event execution by providing information about upcoming events, promotions, and special offers.
  • Address and resolve customer complaints or ticketing problems in a timely and efficient manner.
  • Maintain accurate records of sales transactions and prepare end-of-shift reports.
  • Ensure all ticketing procedures comply with arena policies and regulations, including ADA requirements and privacy standards.
Requirements:
  • High school diploma or equivalent required; some college coursework in business, hospitality, or related field preferred.
  • Previous experience in customer service, retail, or box office setting is highly desirable.
  • Strong interpersonal and communication skills.
  • Ability to operate computerized ticketing systems.
  • Proficiency in handling cash and credit card transactions.
  • Problem-solving skills and ability to remain calm under pressure.
  • Attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays, depending on the event schedule.
Working Conditions:
  • Environment: The role involves working in a ticket booth, which may require sitting or standing for long periods. The environment can be fast-paced and noisy, especially during event days.
  • Schedule: Part-time or full-time hours, with varying shifts based on event schedules, including late nights and weekends.

Frontwave Arena is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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