Retail Stylist

6 days ago

Nashville, Tennessee, United States mejuri Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Stylist to join our team at Mejuri. As a Retail Stylist, you will be the first point of contact for our customers, providing exceptional customer service and creating a warm and welcoming environment in our stores.

Key Responsibilities
  • Sales:
    • Interact with customers and drive sales through delivering exceptional clienteling and sales results.
    • Take ownership of sales results, focusing on key performance indicators such as Average Order Value, Conversion %, and revenue to target.
    • Connect with customers and genuinely listen to help find the best items for them.
    • Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
    • Assist in efficiently checking out customers accurately and promptly.
    • Help make informed suggestions that affect the service and productivity of the selling floor.
    • Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
    • Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
    • Execute tasks and assist in keeping the store clean and organized.
    • Ensure all customers are presented with their products and thanked as the final step of the customer journey.
  • Operations:
    • Work with the store team to identify any opportunities to improve the daily operations of the store (e.g. systems, processes) - communicate with HQ where appropriate.
    • Minimize and mitigate shrink by using loss-prevention techniques.
    • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
    • Support monthly inventory counts including preparation, execution, and verification.
    • Support with the day-to-day maintenance of visual displays and product.
    • Report any damaged display product or tools.
    • Provide feedback relating to gaps and opportunities.
  • Key Performance Indicators:
    • SPH
    • AOV
    • Conversion
Requirements
  • Must be able to work weekends and outside of work hours as needed (including retail-focused holidays).
  • Experience with clienteling or building and maintaining strong relationships with customers.
  • Innovative thinker with a passion for styling and catering to customers on a personal level.
  • Ability to pay attention to customer feedback, trends, and share insights with management.
  • Great attention to detail, and highly organized.
  • Strong sense of initiative, self-motivated, and goal-oriented.
  • Ability to work on the sales floor for extended periods of time.
  • Ability to work well under pressure and deadlines with excellent problem-solving skills.
Benefits
  • A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • A generous product discount.

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