Senior Professional Services Consultant

4 weeks ago


Austin, Texas, United States Epicor Inc Full time
Job Summary

As a Senior Professional Services Consultant at Epicor, you will take on a leadership role in consulting engagements and be responsible for performing implementation tasks and producing high-quality deliverables. You will work closely with the Project Manager to drive implementation deliverables and assist with organizing and controlling tasks within the work plan.

Key Responsibilities
  • Coach and mentor PS Consultants to ensure consistent and high standards of service delivery.
  • Interact with members of cross-functional teams to establish solid working relationships throughout the Epicor and Customer organizations.
  • Assist the Project Manager in determining direction, timelines, schedules, and activities for an area of the project.
  • Possess accurate estimating skills for various project tasks to ensure all deliverables are delivered on time and on budget.
  • Perform training and knowledge sharing with peers, customer core team training, and keep up on skills/certifications for new or enhanced products.
  • Obtain a certain level of certification in an area outside of core competency.

Requirements
  • Meet utilization targets and complete project deliverables on time, demonstrating strong project management skills and a solid technical background.
  • Perform work plans, identify resource requirements, establish priorities for available resources, and monitor the performance of project tasks.
  • Be customer-centric, results-oriented, a self-starter, and able to work independently, with strong listening, verbal, and written communication skills, including virtual presentations.
  • Exhibit expertise in all core modules of the software and demonstrated knowledge across industry verticals.
  • Ability to travel up to 40%.

Preferred Qualifications
  • 7+ years applicable manufacturing, supply chain, and/or manufacturing accounting experience, and/or demonstrated success/knowledge.
  • 5+ years of consulting experience preferred.
  • Bachelor's degree preferred (or equivalent experience), and ongoing technical certifications to keep up with industry.
  • Knowledge of Epicor products.

About Epicor
Epicor is a global leader in business software solutions for manufacturing, distribution, retail, and services organizations. We help businesses stay future-ready by connecting people, processes, and technology. Our solutions are designed to help you achieve your goals and drive growth. At Epicor, we're committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer.

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