Customer Technology Specialist

7 days ago

Plainfield, New Jersey, United States FedEx Full time
About the Role

We are seeking a highly skilled Customer Technology Consultant to join our team at FedEx Supply Chain. As a key member of our IT organization, you will be responsible for managing and delivering technical services to our customers, ensuring seamless integration with our systems and processes.

Key Responsibilities
  • Oversee customer programs, projects, and support activities, ensuring timely delivery and high-quality results.
  • Partner with internal and external customers, corporate IT teams, and business partners to drive collaboration and innovation.
  • Provide technical leadership and direction to onsite and remote IT teams, fostering a culture of excellence and continuous improvement.
  • Manage software development, production support, and systematic reporting, including planning, analysis, and design of application enhancements and tools.
  • Monitor production support processes and activities, identifying defects and resolving issues to meet service levels.
  • Review and monitor systematic reporting tools, ensuring accurate and timely billing claims activities.
  • Maintain comprehensive action item logs and IT metrics packages to drive continuous improvement.
  • Collaborate with business owners as a subject matter expert on system capabilities, interfaces, and customer touchpoints.
  • Analyze and interpret data to prepare statistical and analytical reports, gathering and maintaining production and quality audit tracking.
  • Schedule and facilitate IT meetings, providing status updates, issue tracking, and risk management.
  • Contribute to strategic planning activities, aligning with corporate vision, mission, and values.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field, with 6-8 years of relevant experience.
  • Outgoing, action-oriented self-starter with excellent communication and technical skills.
  • Proficiency in Microsoft Applications, including Word, Excel, PowerPoint, and Project.
  • Working knowledge of supply chain systems, middleware applications, client-server applications, and versioning software.
  • Strong business acumen in operations management and supply chain applications.
  • Experience with Manhattan WMOS is a plus.
  • Excellent communication and technical skills, with high proficiency in verbal and written communication.
  • Use and support of structured processes and techniques.
  • Technical services knowledge and understanding of computing devices, including new product introduction, testing, diagnostics, software installation, and configuration.
  • Extensive systems integration experience with transactional interfaces.
  • Knowledge of reporting services and applications, including TibCo, Spotfire, and Oracle BI.
  • Knowledge and experience in SSAE-16/SSAE18 SOC and IT General Controls.
  • Knowledge of enterprise hardware platforms, including LINUX, Windows, and Oracle relational databases.
Physical and Cognitive Requirements
  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit, walk, or stand for up to 8 hours per day.
  • Must possess visual acuity, including close, distance, and color vision, depth perception, and the ability to adjust focus.
Equal Opportunity Employer

FedEx Supply Chain is an equal opportunity employer, committed to providing access and equal opportunity to qualified individuals with disabilities. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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