Director, Process Transformation Specialist

2 days ago

Hartford, Connecticut, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Transformation Director, Process Excellence to join our team. As a key member of our Advance Process Insights and Reengineering (APIR) team, you will play a critical role in driving process improvements and transforming our business.

Key Responsibilities
  • Partner with business areas to drive insights into complex business problems and identify ideal process states.
  • Establish connections between the Medicare member journey and underlying business processes to drive improvements in member experience and operational effectiveness.
  • Collaborate with business leaders to implement effective metrics and tracking mechanisms for business processes and facilitate development of breakthrough targets.
  • Lead cross-functional strategic improvement initiatives, including larger end-to-end efforts with high complexity, using disciplined, scientific problem-solving methodologies.
  • Drive planning, logistics, and project management of initiatives to ensure quality and on-time delivery of commitments.
  • Effectively devise and communicate requirements for digital solutions to assigned business improvement problems.
Requirements
  • 8-12 years of experience with methodologies such as Lean-Six Sigma, management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, data analysis, quality management, strategic business planning, and/or risk management consulting.
  • 8-12+ years of experience developing and supporting cross-functional initiatives that improve operational performance, cost efficiency, and constituent experience.
  • Demonstrated ability to apply structured and scientific problem-solving to complex business process and customer experience improvement problems.
  • Expertise in conducting deep process and customer journey analysis and identifying actionable insights.
  • Demonstrated experience in crafting business solutions with experience in planning, assessing, and implementing change.
  • Expertise conducting complex data analyses and the use of tools such as Minitab, Tableau, Python, SQL.
  • Strong communication and consulting skills accompanied by interpersonal savvy and team-oriented leadership skills.
  • Professionalism and organizational skills with the ability to work independently in potentially ambiguous situations and have the flexibility to meet the work demand.
Preferred Qualifications
  • Certification as a Lean Six Sigma Black Belt or Lean Expert.
  • Deep working knowledge on Lean and Six Sigma methodologies and tools including Value Stream Design, Root Cause Analysis, Kaizen, Standard Work, Visual management, Process mapping, and Change Management and Project Management tools.
  • Experience working with Medicare or Medicaid business processes, data, products, regulations, or policy.
  • Desirable to have experience with Agile methods, software DevOps, Robotic Process Automation, Business Intelligence, machine learning, Design Thinking.
Education

Bachelor's Degree in Business or a Quantitative field (engineering, mathematics, statistics, etc.) or 12 years of equivalent work experience.

Advanced Degree in Business Administration with a focus on Analytics or Information Systems, Operations Research, Data Science, or other quantitative fields preferred.

This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

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