Client Services Manager I
12 hours ago
The Client Services Manager I is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Client Services Manager I role fosters and develops client relationships in support of the laboratory mission.
Key Responsibilities:- Project set-up and maintenance
- Login review and communication of analytical issues
- Client account maintenance and reporting
- Invoicing and billing
- Bottle orders and client pickups
- Identification of work share facilities
- BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
- 6 months of client-relationship/customer service experience
- Prefer some bench chemist or field experience
- Requires additional lab training in methods and QA across multiple departments
- Strong interpersonal, communication and problem solving skills
- Effective time management
- Strong organizational skills
- Leadership skills
- Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
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