Customer Service Representative

2 days ago


Greenville, North Carolina, United States Rack Room Shoes Full time

Customer Service Representative Opportunity

Rack Room Shoes is seeking a friendly and courteous Customer Service Representative to join our team in Greenville, North Carolina. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, addressing customer concerns, and maintaining a high level of product knowledge.

Key Responsibilities

  • Assist customers with purchases, returns, and exchanges while ensuring a positive shopping experience.
  • Address customer concerns and resolve issues promptly and professionally.
  • Develop and maintain necessary product knowledge and fitting skills to provide expert advice to customers.
  • Maintain a clean and organized store environment, including visual merchandising and stock arrangements.

Requirements

  • High school diploma or equivalent required; customer service experience a plus.
  • Excellent interpersonal and communication skills, with a positive attitude and willingness to serve customers.
  • Basic math skills and ability to handle cash transactions accurately.
  • Able to work in a fast-paced retail environment with varying schedules and deadlines.

Estimated Salary Range: $22,000 - $32,000 per year, depending on experience and qualifications.



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